This Privacy Policy explains what personal information we collect when you use our website or contact us, why we collect it, how we use and protect it, and the rights you have over it. If you have any questions, contact us using the details at the end of this policy.
1. Who is responsible for your information
Final Phase Power Washing LLC, 5101 Glenhurst Lane, New Port Richey, FL 34653, is the controller of the personal information described in this policy. You can reach us at [email protected] or (727) 472-5914.
2. Information we collect
We collect only the information needed to respond to you and provide our services:
- Contact details you give us: your name, phone number, email address and property or service address, when you fill in a form, call, text or email us.
- Job details: the service you are interested in, notes about the job, and appointment times.
- Communication records: messages you send us and our replies, including text messages, and your text message consent choices.
- Technical information: basic information your browser sends when you visit our website, such as IP address, browser type and pages visited, which our website platform records for security and performance.
We do not knowingly collect information from children under 16.
3. How we use your information and our legal basis
- To respond to your estimate request and provide our services, including scheduling, reminders and follow-up. Legal basis: taking steps at your request before entering into a contract, and performing that contract.
- To send you text messages, only if you have given consent by ticking a consent box. Legal basis: your consent, which you can withdraw at any time.
- To send you offers and promotions, only if you separately agreed to receive marketing messages. Legal basis: your consent.
- To keep records required by law, such as invoices and tax records. Legal basis: legal obligation.
- To keep our website secure and working. Legal basis: our legitimate interest in running a safe website.
4. SMS / text messaging
If you opt in to text messages from Final Phase Power Washing LLC, you will receive appointment notifications, reminders, follow-ups, and responses to enquiries you send us. If you also opt in to marketing messages, you may receive occasional offers and service updates.
You can cancel the SMS service at any time. Simply text "STOP". Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected].
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies; you will receive up to 4 messages per week from us. For questions about your text plan or data plan, contact your wireless provider.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing described in this policy and will not be shared with any third parties.
5. Who we share information with
We share personal information only with service providers that help us run the business, and only as far as needed:
- Our customer management and messaging platform, which stores contact records and sends texts and emails on our behalf.
- Our website host, email provider and payment processor.
- Authorities, if the law requires it.
These providers may only use your information to provide their service to us. We never sell your personal information.
6. How long we keep it
We keep enquiry and customer records for up to 3 years after our last contact with you, and financial records for as long as tax law requires. Text message consent records are kept for as long as you are subscribed and for 4 years afterwards, as proof of consent. After that, we delete or anonymize the information.
7. Your rights
Depending on where you live, including if you are in the European Economic Area or the United Kingdom, you have the right to:
- Access the personal information we hold about you and get a copy.
- Rectification: have inaccurate information corrected.
- Erasure: ask us to delete your information.
- Restriction: ask us to limit how we use it.
- Portability: receive your information in a common format, or have it sent to someone else.
- Objection: object to processing based on our legitimate interests.
- Withdraw consent at any time, for example by replying STOP to our texts, without affecting processing that happened before.
- Complain to your local data protection authority.
To use any of these rights, email [email protected] or call (727) 472-5914. We will respond within 30 days and may need to confirm your identity first.
8. International transfers
We are based in the United States and our service providers store data in the United States. If you contact us from outside the United States, your information will be transferred to and processed in the United States. Where required, we rely on appropriate safeguards such as standard contractual clauses.
9. Cookies
Our website uses cookies that are needed for it to work, such as remembering form entries and keeping the site secure. If we add analytics or advertising cookies, we will update this policy and, where required, ask for your consent first.
10. Security
We protect your information with reasonable safeguards, including encrypted (HTTPS) connections to our website and access controls on our systems. No method of transmission or storage is completely secure, but we work to protect your information.
11. Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed.
12. Contact us
Final Phase Power Washing LLC
5101 Glenhurst Lane, New Port Richey, FL 34653
Phone: (727) 472-5914
Email: [email protected]